“…learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.”- Peter Drucker

PDA has assisted healthcare providers with successful process improvement through simulating and modeling key drivers of operational efficiency and customer engagement. PDA consultant experience informs models of complex healthcare systems. Our strong visual summaries produce understandable tools for leadership to use in managing change. PDA services and tools include:

Simulation

• Flow charts with decision points, collection nodes
• Interactive models
• Staffing level scenarios of future demand
• Peak load testing
• Scenario analysis / modeling
• Strong visual presentation summaries

Process Improvements

• Causation and control charts
• Workflow and patient / family flow analysis
• Service / communication gaps analysis

Master Facility Plan Translations

• Space programming library scalable by key drivers
• Realignment opportunities for over- and under-used space
• Bridge from business plan to physical space

Communication Tools

• Facilitated review
• Formal reports and on-site presentations
• Flexible meeting accommodations – on-site, desktop sharing audio conferences, webinar, secure customer web site data exchange

Process Improvement and Simulation Experience