PDA success stories cover processes and strategies, new products, budgets and facility plans. For example, PDA quantitative and qualitative techniques produced staff zoning systems; a pricing strategy that changed market trends; one of the first medical malls in the country with staff trained in mall retail strategies; a one-swipe customer registration kiosk / business service center that reduced customer queues and increased staff satisfaction; an adaptive reuse of a community hardware store to a small town health center; a medical fit stop system, and more.